I had boarded the bus from Swargate (Pune) bus stop on 24th February, at
10pm. While boarding the bus, I had put my luggage in the lower dickey of the bus.
While deboarding at Majestic bus station (Bangalore) next morning, I realized that my luggage was missing. There were three different passengers whose luggage went missing at the same time. The bus crew apparently had no clue about the missing item.
When we went to the KSRTC office to complaint against this careless behavior, KSRTC decided to not take any responsibility and put the entire blame only on the crew of the bus (3 drivers). Well, this was probably the most disappointing part of the incident. When booking a bus, I never book it because xyz driver would be driving the bus...I book it because of the brand name of KSRTC! And that very name denying to take responsibility and blaming it all on the crew was not at all acceptable.
We tried lodging an official police complaint, but only to realize that there is going to be no good coming out of it. Police gave us clear indication that they won't put much effort searching for 3 missing bags. The only outcome of it would be that the drivers would lose their jobs. The police suggested us to take some compensation from the drivers and not file an official FIR. Well, we all know how our legal system works...so no surprise.
I don't expect to get my bag back...just like I don't believe in miracles or magics but the one lesson definitely learnt is never to travel via KSRTC again. I am saying similar incidences couldn't happen with another travel agent, but the fact that KSRTC cares least about their crew as well as their passengers is enough for me to not trust that brand any more!
While deboarding at Majestic bus station (Bangalore) next morning, I realized that my luggage was missing. There were three different passengers whose luggage went missing at the same time. The bus crew apparently had no clue about the missing item.
When we went to the KSRTC office to complaint against this careless behavior, KSRTC decided to not take any responsibility and put the entire blame only on the crew of the bus (3 drivers). Well, this was probably the most disappointing part of the incident. When booking a bus, I never book it because xyz driver would be driving the bus...I book it because of the brand name of KSRTC! And that very name denying to take responsibility and blaming it all on the crew was not at all acceptable.
We tried lodging an official police complaint, but only to realize that there is going to be no good coming out of it. Police gave us clear indication that they won't put much effort searching for 3 missing bags. The only outcome of it would be that the drivers would lose their jobs. The police suggested us to take some compensation from the drivers and not file an official FIR. Well, we all know how our legal system works...so no surprise.
I don't expect to get my bag back...just like I don't believe in miracles or magics but the one lesson definitely learnt is never to travel via KSRTC again. I am saying similar incidences couldn't happen with another travel agent, but the fact that KSRTC cares least about their crew as well as their passengers is enough for me to not trust that brand any more!
Details of missing items:
* 1 white color duffle bag (adidas brand), with 5 shirts, 3 pair of denims, a few Tshirts, 2 pair of shoes and 3 PS3 gaming controllers.
Passenger and bus details:
* Seat # : 36
* Luggage tag # : 067481
* Bus # : KA 57 F-890
* Luggage tag # : 067481
* Bus # : KA 57 F-890
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